ORDERS AND REQUESTS

• Your orders and requests will always be acknowledged by e-mail.
• We will answer your e-mails as soon as possible.
• You will receive a confirmation including a track and trace number, when your order has been sent.
• To inquire about special delivery’s and wholesale prices, please send an e-mail to contact@lizawitte.com. You can also use the inquiry form.


DELIVERIES

• All items will exclusively be hand made by Liza Witte in Amsterdam, The Netherlands.
• Deliveries may take some time, as all items will be hand made on order. Standard production will take approximately 14 day’s.
• You will be notified about the expected data of the delivery shortly after your initial order.


PACKAGING

• All orders come with a carefully designed gift box.
• All gift boxes are packed in additional temperature resistant and
shockproof outside packaging.
• The Liza Witte web shop uses as much recycled packaging materials for the outside packaging as possible.


SHIPMENT

• You will receive a confirmation as soon as your items have been shipped.
• All items will be shipped with regular post. If you wish for a speedy delivery or a specific tracking number, additional costs will be mentioned in advance.
• The Liza Witte web shop cannot be held responsible for the risk of loss, damage or decrease in value of the ordered items from the moment the items are shipped. 

• Your shipment can only be returned complete, undamaged, unused and in the original Liza Witte gift box. The Liza Witte web shop does not accept returns unless you received the wrong item.
• The Liza Witte web shop is not responsible for shipping to a wrongly noted address on your pay pal account.


PAYMENT

• Pay pal is the form of payment preferred, however, you do not need to have a pay pal account to make payments. Please send an e-mail to contact@lizawitte.com if you wish to pay otherwise.
• Delivery will take place on full payment only.
• All prices mentioned are inclusive of VAT.
• In case the Liza Witte web shop does not receive full payment within 10 days after the date of ordering, your order will be cancelled.


DESTINATIONS

• In case you want your order to be shipped to another destination than your home address, please use the inquiry form to note the alternative delivery address.
• If the order form does not show your country of destination, please send an e-mail to contact@lizawitte.com to inquire about the shipping possibilities to your country.
• In some country’s recipients may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. The recipient must pay these additional charges for customs clearance. The Liza Witte web shop has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. In case of doubt, please contact your local customs office for further information.

• If you want the order to be directly delivered to someone as a gift, please mention his or her full first name and family name. The Liza Witte web shop will provide a surprise package.


PRIVACY

• The Liza Witte web shop will not pass on any personal data to third parties for marketing purposes. The personal data submitted will only be used to handle the order and to communicate between you and the Liza Witte web shop.